Login & Security
Reset Your Password
Before resetting your password, check if you originally signed in with Google.
Go to the login page and select “Sign in with Google” using your email address.
If this works, you’ll be able to access your account without resetting your password.
If you don’t use Google sign-in or it doesn’t work:
Go to the login page, enter your email address, and select “Forgot password?”
Follow the instructions sent to your inbox to reset your password
Two-Factor Authentication (TFA)
Two-factor authentication (TFA) is required for all Chariot accounts to protect your organization’s data and funds. You can choose one of two methods:
Authenticator App (Recommended): Select “Authenticator App” to scan a QR code using an app like Google Authenticator, Apple Passwords, 1Password, or Authy.
Text Message: Enter your phone number to receive a verification code via text.
If you’re unable to log in due to your authentication method, your TFA cannot be reset by yourself.
You must reach out directly to your organization’s account Admin or Owner with the following instructions:
Navigate to Settings → Team
Select the team member
Choose “Reset TFA” to send the selected user a reset email
For security reasons, TFA resets for Account Owners must be handled by Chariot. Reach out to us at [email protected], and our support team will assist you directly.
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