# Login & Security

### Reset Your Password

1. Before resetting your password, check if you originally signed in with Google.
   1. Go to the login page and select **“Sign in with Google”** using your email address.
   2. If this works, you’ll be able to access your account without resetting your password.
2. If you don’t use Google sign-in or it doesn’t work:
   1. Go to the login page, enter your email address, and select **“Forgot password?”**
   2. Follow the instructions sent to your inbox to reset your password

***

### Two-Factor Authentication (TFA)

Two-factor authentication (TFA) is required for all Chariot accounts to protect your organization’s data and funds. You can choose one of two methods:

* **Authenticator App (Recommended):** Select “Authenticator App” to scan a QR code using an app like Google Authenticator, Apple Passwords, 1Password, or Authy.
* **Text Message:** Enter your phone number to receive a verification code via text.

If you’re unable to log in due to your authentication method, your TFA **cannot be reset by yourself.** 

You must reach out directly to your organization’s account **Admin or Owner** with the following instructions:

1. Navigate to Settings → Team
2. Select the team member
3. Choose “Reset TFA”  to send the selected user a reset email

{% hint style="info" %}
For security reasons, TFA resets for Account Owners must be handled by Chariot. Reach out to us at <contact@givechariot.com>, and our support team will assist you directly.
{% endhint %}


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