> For the complete documentation index, see [llms.txt](https://help.givechariot.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.givechariot.com/account-management/login-and-security.md).

# Login & Security

### Reset Your Password

1. Before resetting your password, check if you originally signed in with Google.
   1. Go to the login page and select **“Sign in with Google”** using your email address.
   2. If this works, you’ll be able to access your account without resetting your password.
2. If you don’t use Google sign-in or it doesn’t work:
   1. Go to the login page, enter your email address, and select **“Forgot password?”**
   2. Follow the instructions sent to your inbox to reset your password

***

### Two-Factor Authentication (TFA)

Two-factor authentication (TFA) is required for all Chariot accounts to protect your organization’s data and funds. You can choose one of two methods:

* **Authenticator App (Recommended):** Select “Authenticator App” to scan a QR code using an app like Google Authenticator, Apple Passwords, 1Password, or Authy.
* **Text Message:** Enter your phone number to receive a verification code via text.

***

### Reset Your TFA Method

#### For Account Owners <a href="#how-to-reset-your-password" id="how-to-reset-your-password"></a>

<figure><img src="https://2623134947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FYeSwaMWBAjiYfXgDU5ZT%2Fuploads%2FXTAahp82HpZxY8DsBVNP%2FGroup%201948764052.png?alt=media&amp;token=2d7c4532-03b6-4dab-a0eb-3dbba06a4a22" alt=""><figcaption></figcaption></figure>

1. Select "Reset two-factor authentication"
2. Check your email and click on the reset request link
3. Proceed with the identify verification and submit to Chariot for review
4. After Chariot approves the reset request, you'll receive an email notification

#### For All Other Roles

<figure><img src="https://2623134947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FYeSwaMWBAjiYfXgDU5ZT%2Fuploads%2FtiDHOS3uzbT1B4rRh0nG%2FGroup%201948764052.png?alt=media&amp;token=050d89f6-14d4-4fee-bd4d-657fc4436d4f" alt=""><figcaption></figcaption></figure>

1. Select "Reset two-factor authentication"
2. Check your email and click on the reset request link
3. After your account admin / owner approves the request, you'll receive an email notification

#### How Admins / Owners Can Reset Their Teammates TFA

<figure><img src="https://2623134947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FYeSwaMWBAjiYfXgDU5ZT%2Fuploads%2FdvtYjEfo5iNU2vUAACRj%2FTeam%20Settings.png?alt=media&amp;token=4b38ca2f-a917-4985-af9a-15cf915839d5" alt="" width="563"><figcaption></figcaption></figure>

1. Navigate to Settings → Team
2. Select the team member
3. Choose “Reset TFA” to send the selected user a reset email


---

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