# Reset Your TFA

#### 🧭 **Step 1: Contact Your Account Admin**

If you’re locked out of your account, reach out to your organization’s **Account Admin**. Only Admins or Owners can initiate a TFA reset for team members.

<figure><img src="https://2623134947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FYeSwaMWBAjiYfXgDU5ZT%2Fuploads%2FYTiyRwCQzOOofKsVRwtb%2FAuthentication.png?alt=media&#x26;token=c0a6b6b7-3b1f-4591-a7a5-8b17895018b2" alt="" width="563"><figcaption></figcaption></figure>

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#### ⚙️ **Step 2: For Account Admins — Reset a Team Member’s TFA**

1. Go to [**dashboard.givechariot.com/login**](https://dashboard.givechariot.com/login).
2. Navigate to **Settings → Team**.
3. Find the team member who needs a reset.
4. Click **“Reset TFA”** next to their name.

This action will send the team member an email with a secure link to complete the reset process.

<figure><img src="https://2623134947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FYeSwaMWBAjiYfXgDU5ZT%2Fuploads%2FCA21po3U6boaIKPz4jqx%2FSettings.png?alt=media&#x26;token=53602892-edff-4c0d-9cbf-aaad53549636" alt="" width="563"><figcaption></figcaption></figure>

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#### ✉️ **Step 3: For Team Members — Check Your Email**

<figure><img src="https://2623134947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FYeSwaMWBAjiYfXgDU5ZT%2Fuploads%2FTwRqcxbbbkeYhEfhcluj%2FGroup%2050330.png?alt=media&#x26;token=707f5888-3766-47a1-9f34-7416860df3ac" alt=""><figcaption></figcaption></figure>

After your Admin resets your TFA, you’ll receive an email with instructions to set up a new authentication method. Follow the steps in the email to restore access.

If you’re still unable to log in or did not receive the reset email, our support team can assist you directly.

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#### 🏢 **For Account Owners**&#x20;

For security purposes, our team will need to reset account Owner TFAs. Reach out to us at <contact@givechariot.com>, and our support team will assist you directly.